Shipping policy
At Pawvexa, we want getting the essentials your pet loves to be simple and stress-free. Below you'll find everything you need to know about our shipping and delivery process.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated based on your order and delivery destination. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
From time to time, Pawvexa may offer free shipping promotions. When available, eligibility and any applicable conditions will be shown on our website or at checkout.
WHERE DO WE SHIP?
We currently ship to addresses within the United States.
If we expand shipping to additional countries or regions, available destinations will be reflected at checkout.
HOW LONG DOES DELIVERY TAKE?
Most orders are processed within 1–2 business days.
After your order has been processed and shipped, estimated delivery typically takes 2–5 business days within the United States.
Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, holidays, high order volumes, or other circumstances outside our control.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
CAN I SHIP ONE ORDER TO MULTIPLE ADDRESSES?
No. We are currently unable to ship a single order to multiple addresses.
If you would like products delivered to different addresses, please place a separate order for each shipping address.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
We may ship to PO Boxes and APO/FPO addresses when supported by the shipping carrier and service selected for your order.
Delivery times to APO/FPO addresses may be longer than our standard delivery estimates.
CAN I CHANGE MY SHIPPING ADDRESS?
If you entered the wrong shipping address, please contact us as soon as possible.
We will do our best to update your address before the order is processed or shipped. However, once an order has been fulfilled or handed over to the carrier, we cannot guarantee that the shipping address can be changed.
WHAT IF MY PACKAGE IS DELAYED?
Carrier delays can occasionally happen. If your tracking information has not updated for several business days or your package has not arrived within the expected delivery window, please contact us and we will help you investigate the shipment.
WHAT IF MY PACKAGE IS LOST OR DAMAGED?
If your order arrives damaged, or you believe your package has been lost in transit, please contact us with your order number and relevant details.
For damaged items, please include clear photos of the product and packaging so our team can review the issue and assist you.
ORDER ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Pawvexa is not responsible for delivery issues caused by incorrect or incomplete shipping information submitted with an order. If a package is returned to us, please contact our support team so we can discuss the available options.
CONTACT US
If you have any questions about shipping or your order, please contact the Pawvexa Customer Support Team through our Contact Us page.